eKYC SASSA Identity Verification

Step-by-step guide to complete online identity verification and pass 'Referred' status.

You are not alone if you have applied for a SASSA grant (particularly the SRD grant) and all of a sudden you see messages like Identity Verification Required, eKYC, or even Referred.

Many applicants become stuck at this point because they don't fully comprehend what it entails or what SASSA requires of them. This guide goes into great detail about eKYC SASSA Verification including why SASSA mandates it, how to finish it through official channels, and what the Referred status typically means.

What is SASSA Verification with eKYC?

Know Your Customer electronically is known as eKYC. It refers to a digital identity verification procedure in the context of SASSA that verifies you are the rightful owner of the ID number and SRD grant application.

SASSA may ask for a digital verification in place of requiring everyone to confirm their identity in person:

  • Verify the details of your identity.
  • Finish the biometric verification process (usually using the camera on your phone to verify your face).

To put it simply, SASSA verifies your identity through eKYC.

How to Perform eKYC Verification Step-by-Step

To confirm your identity carefully follow these steps on the SASSA SRD website.

Click on the official link for eKYC identity verification
1

Select your option

Click the appropriate button (eKYC Status Check, eKYC Re-verification, or eKYC for Referred Status) according to your circumstances.

Get the PIN by entering your details

Enter your Application ID and cell phone number (used for SRD) precisely as indicated. To proceed, enter the PIN (OTP) that was requested.

Complete biometrics

For facial verification adhere to the on-screen instructions. Hold the phone steadily, use adequate lighting, and make sure your entire face is visible without a hat or glasses.

Put in and wait

Submission will be validated by the system. After verification, go back to the SRD portal and check your status once more, giving processing time.

Who Is Requested to Perform eKYC Verification?

There won't be an eKYC prompt for every applicant. You're more likely to be asked to confirm if though:

Your application has been marked for identity verification.
Your information is inconsistent between systems (e.g., ID and contact information).
Your mobile number has been updated.
SASSA believes you might be the victim of identity theft.

Referred Status: What Does It Mean?

Referred typically indicates that your application has been forwarded for manual review or additional verification rather than being automatically approved. Declined and this are not the same.

The Referred can be understood as follows: SASSA needs to review your application further before making a decision.

Frequently SRD status is changed to Referred:

  • We need to verify your identity details.
  • suspected applications that are duplicates.
  • indicators of potential identity theft.
  • Another person's claim is connected to a mobile number.
  • Records don't match banking information.

Referred and eKYC identity verification issues are frequently related. After successful verification, you can review the dates of your SASSA payments.